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At, we understand that circumstances might arise where you want to cancel an order. Please audit our order cancellation policy to understand the process and any associated terms.

Cancellation Process

  • To request an order cancellation, please contact our customer administration team at on the double.
  • We will make a significant investment of time and energy to accommodate your request, given the order has not been processed or shipped yet.

Order Processing Time

  • Orders are typically processed within 1-3 business days. During top periods, processing times might be slightly extended.
  • If your order has proactively been processed or shipped (Shipping Policy), we will not be able to cancel it.

Discount for Cancelled Orders

  • If your order is qualified for cancellation, a discount will be issued to the original payment method.
  • Discounts are typically processed within 3-4 days after the cancellation is affirmed. (Please refer to the return policy for the equivalent).

Notification of Cancellation

  • You will receive a confirmation email once your order cancellation is processed.
  • If you don’t receive a confirmation email, please contact our customer administration team to ensure your cancellation request is effectively processed.

Changes to Cancellation Policy claims all authority to modify or update this order cancellation policy at any time. Please audit our policies occasionally for changes.

Contact Information

If you have any questions or concerns about our Order Cancellation Policy, please contact our customer administration team at


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